Amazon’s vision is to be Earth's Best Employer and Earth’s Safest Place to Work.
Find out how we commit to this vision by exploring the benefits and perks of working as an Amazon Customer Service Associate.
Competitive Pay
We offer competitive pay and attractive working conditions, along with processes and systems to ensure the well-being and safety of all employees.
Your Base Pay
For all full-time, seasonal roles in Customer Service, pay starts at $1.724.992 COP per month for Spanish-speaking roles, and $2,702,533 COP per month for bilingual (English/Portuguese) roles.
Your base pay will increase with tenure; depending on your role and location, this could be from as early as 6 months.
Your base pay will increase with tenure; depending on your role and location, this could be from as early as 6 months.
Working hours/schedule that allow for Work-Life Balance
The Customer Service role requires working variable hours to match when customers need us most. A standard contract includes a fixed 40 hours per week. Depending on role location, there are roles available based 100% at home, or 100% in an office.
Traditionally, shifts are 5 x 8 hour days. We schedule shifts based on a variety of shift patterns between 6 AM and 11 PM Monday to Sunday for home-based Customer Service Associates.
In addition, we offer paid time off for events such as marriage, bereavement, funeral leave, voting leave, sick leave, and vacation (annual leave is 15 days). You may need to work national holidays, if your shift falls on those days. However, you will be compensated accordingly.
We offer maternity and paternity leave, depending on tenure. You can also take unpaid leave.
Traditionally, shifts are 5 x 8 hour days. We schedule shifts based on a variety of shift patterns between 6 AM and 11 PM Monday to Sunday for home-based Customer Service Associates.
In addition, we offer paid time off for events such as marriage, bereavement, funeral leave, voting leave, sick leave, and vacation (annual leave is 15 days). You may need to work national holidays, if your shift falls on those days. However, you will be compensated accordingly.
We offer maternity and paternity leave, depending on tenure. You can also take unpaid leave.
Benefits and Perks
All Amazon Customer Service employees are offered a comprehensive benefits package which includes the following (please note that fixed term employees may be ineligible for some of these benefits, please check the job description for info).
- Multiple types of insurances available to support your health and finances: Private Medical and Dental Insurance where you can add your eligible dependents (partner and children under 25 years old). Life Insurance and Accidental Death, International Business Travel Insurance at no cost to you
- Support Services: Amazon’s Critical Care Support Services is a confidential concierge service for you and your dependents to use during a critical illness diagnosis. Family bereavement support services offer comprehensive support for Amazon employees grieving the loss of a loved one. For employees looking to grow their family through fertility treatment, adoption, or other ways, Amazon offers a family-building benefit.
- Benefits that make your life simpler: Employee Assistance Program provides confidential support, guidance and resources for every aspect of work and personal life. Also, Amazon offers a family care benefit to make it easier for employees to find reliable care for their loved ones.
- The benefits that make you smile at work: On-site employees receive free tea, coffee, and water. Snacks/drinks/food are provided on occasion. Rest areas, games rooms and coffee shops are also available depending on location.
- Benefits that unlock shopping discounts: Upon joining, you gain access to an app that allows employees to get discounts on food, travel, shopping, entertainment, technology, sports, phones and family essentials.
In addition, you receive a 10% employee discount to use on purchases that are shipped and sold by Amazon on the site, up to a maximum annual spend.
Career Growth Opportunities
As an Amazon employee, you'll be in a world-class work environment. We support your professional growth from day one with paid training and on-the-job mentoring—no previous customer service experience needed. You'll have access to cross-training opportunities and online courses to develop your skills and earn additional qualifications while delivering exceptional service to our customers.
Development opportunities are frequent at Amazon, with many of our leaders starting out as Customer Service Associates. Depending on your performance, you may have the opportunity to mentor new Associates as they begin their journey with Amazon, become a Subject Matter Expert and/or be promoted to Resolution Specialist, then up to Team Manager, Group Manager and beyond, if you continue to raise the performance bar.
