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Amazon’s vision is to be Earth's Best Employer and Earth’s Safest Place to Work.
Find out how we commit to this vision by exploring the benefits and perks of working as an Amazon Customer Service Associate.
Competitive Pay
We offer competitive pay and attractive working conditions, along with processes and systems to ensure the well-being and safety of all employees.
Your Base Pay
For all full-time, seasonal roles in Customer Service, pay starts at $1.595.000 COP per month for Spanish-speaking roles, and $2.415.000 per month for bilingual (English/Portuguese) roles.
Your base pay will increase with tenure; depending on your role and location, this could be from as early as 6 months.
Your base pay will increase with tenure; depending on your role and location, this could be from as early as 6 months.
Working hours/schedule that allow for Work-Life Balance
The Customer Service role requires working variable hours to match when customers need us most. A standard contract includes a fixed 40 hours per week. Depending on role location, there are roles available based 100% at home, or 100% in an office.
Traditionally, shifts are 5 x 8 hour days. We schedule shifts based on a variety of shift patterns between 7am and 9pm Monday to Sunday for home-based Customer Service Associates.
In addition, we offer paid time off for events such as marriage, bereavement, funeral leave, voting leave, sick leave, and vacation (annual leave is 15 days). You may need to work national holidays, if your shift falls on those days. However, you will be compensated accordingly.
We offer maternity and paternity leave, depending on tenure. You can also take unpaid leave.
Traditionally, shifts are 5 x 8 hour days. We schedule shifts based on a variety of shift patterns between 7am and 9pm Monday to Sunday for home-based Customer Service Associates.
In addition, we offer paid time off for events such as marriage, bereavement, funeral leave, voting leave, sick leave, and vacation (annual leave is 15 days). You may need to work national holidays, if your shift falls on those days. However, you will be compensated accordingly.
We offer maternity and paternity leave, depending on tenure. You can also take unpaid leave.
Benefits and Perks
All Amazon Customer Service employees are offered a comprehensive benefits package which includes the following (please note that fixed term employees may be ineligible for some of these benefits, please check the job description for info).
- Multiple types of insurances available to support your health and finances: Private Medical and Dental Insurance where you can add your eligible dependents (partner and children under 25 years old). Life Insurance and Accidental Death, International Business Travel Insurance at no cost to you
- Support Services: Amazon’s Critical Care Support Services is a confidential concierge service for you and your dependents to use during a critical illness diagnosis, Family bereavement support services offers comprehensive support for Amazon employees grieving the loss of a loved one. The Family building service with Maven is offer in case you are looking to grow your family.
- Learning and development: 2-weeks’ training at the start of your contract followed by 6 weeks on-the-job mentoring to assist you in delivering an exceptional service to our customers. We also provide a range of online courses and learning opportunities to develop your skills.
- Benefits that make your life simpler: Employee Assistance Program provides confidential support, guidance and resources for every aspect of work and personal life. The Rethink Benefits program is designed to help families with children who have learning, social, or behavioral challenges, autism, and other developmental disabilities. Also, Amazon offers a family care benefit to make it easier for employees to find reliable care for their loved ones.
- The benefits that make you smile at work: On-site employees receive free tea, coffee, and water. Snacks/drinks/food are provided on occasion. Rest areas, games rooms and coffee shops are also available depending on location.
- Benefits that unlock shopping discounts: Upon joining, you gain access to an app that allows employees to get discounts on food, travel, shopping, entertainment, technology, sports, phones and family essentials.
In addition, you benefit from a 10% discount code on items shipped and sold by Amazon on Amazon.com (up to a maximum spend). - Commute service: Amazon subsidizes 50% of parking and 100% of public transportation costs up to a monthly maximum amount.
Career Growth Opportunities
As an Amazon employee, you’ll be in a world class work environment and will benefit from full training provided. We support our employees’ professional growth from the start with paid on-the-job training. That means you can join us immediately without having any previous work experience in customer service. You’ll also get access to cross-training opportunities that help you gain further qualifications.
Development opportunities are frequent at Amazon, with many of our leaders starting out as Customer Service Associates. Depending on your performance, you may have the opportunity to mentor new Associates as they begin their journey with Amazon, become a Subject Matter Expert and/or be promoted to Resolution Specialist, then up to Team Manager, Group Manager and beyond, if you continue to raise the performance bar.
